Terms of Business

Before you place an order for either products or services that I provide, if you have any questions relating to the following terms and conditions please do not hesitate to contact me.

Terms & Conditions

The following terms apply to all services.

Your right to cancel
At least 48 hours notice is required if you need to cancel or change your agreed job. Otherwise the late cancellation costs as laid out below will be charged.
Cancellation or change of your agreed job bookings within 48 hours of your agreed work date will incur a charge of 100% of the full job value.
As Out Of Thin Air is unable to judge reasons for change, cancellation or not able to gain to access to property, guests are reminded that no exceptions to the above conditions will be made and that any booking made with the business (verbal or written) forms a legally binding contract.

How to cancel or change your job:
Cancellations should be made by calling us on 07779339726. If you are cancelling outside of normal business operating hours – you may cancel by email (outofthinair@btinternet.com) but this should be followed up by telephone during business operating hours. If you have an email address registered with us, you will receive an email confirming your cancellation.

Estimates
All estimates are drawn up based on customer information at time of site survey. I reserve the right to amend my estimates if unforeseen problems occur during the installation or additional services are required.

Parts & Components
“Out of Thin Air Aerial and Satellite Services” will always undertake to purchase the highest quality parts and components suitable for your installation.
Should “Out of Thin Air Aerial and Satellite Services” not stock a particular item, we will endeavour to obtain this part as quickly as possible from reputable stockists. I reserve the right to ask for payment in advance for said item.
Payment for Parts exceeding £100 in value
Payment for components that are valued above £100 will be required to be paid for in advance.

Final Payment
All jobs must be paid for in FULL on completion of the job. Payment can be made via cash in person or cheque made payable to “Steve Davies”. Any job not paid in FULL on completion of the job will be liable to a late payment charge in addition to the outstanding balance of 50% of outstanding balance.

My right to cancel
In unusual circumstances and unsafe weather conditions, I may need to cancel your job. In the event that I cannot fulfil your appointment, I will contact you by telephone – where possible, at the earliest possible date and your job will be rearranged at a time suitable to both parties.

My rights
I reserve the right to change the conditions from time to time, and your continued use of our services (or any part thereof) following such change shall be deemed to be your cceptance of such change. It is your responsibility to check regularly to determine whether the conditions have been changed. If you do not agree to any change to the conditions then you must immediately stop using our services.

Refunds
I do not offer refunds for any completed services. However if you are in any way dissatisfied with any aspect of your experience, please contact me on 07779339726. I will try my utmost to resolve any problems and will happily return to check the integrity of my work. If after inspection of the perceived fault, it is established that the fault is not pertaining to the original installation, then a further charge may be levied.

Your Guarantee
I always strive to offer the highest level of services and guarantee my work for a period of 12 months. If at any time during this period you are dissatisfied with any aspect of your service, please contact me on 07779339726. I will try my utmost to resolve any problems. Normal manufacturers guarantee applies on all parts.

Privacy policy
I will treat all your Personal Information as confidential. I will keep it on a secure server and I will fully comply with all applicable UK Data Protection and consumer legislation.
 

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