Testimonials and Expectations

I believe in running an ethical business and as such I openly publish what you can expect from me, and what i expect from you. Just see below the testimonials.

In return for doing a good job for you, i would be grateful to recieve a testimonial about my services; such as the ones below.

Testimonial 1

Testimonial 2

Testimonial 3

What You Can Expect From Me

I will provide you with the highest level of service from me that is possible
To repair/maintain/install services as per your requests
That I will look after your property at all times and leave it in the same condition as it was when I arrived
At all times I will endeavour to protect your furniture and fittings and will utilise dust sheets and coverings to protect carpets etc.
Any debris will be removed from the scene and dust/dirt vacuumed from site when needed
I will remove any unwanted/obsolete aerials or satellite dishes from your premises
I will seal any cable entries internally and externally to ensure they are weatherproof.
I will fit cable grommets to enhance the presentation of my services
I will clip cables internally and externally in a neat and methodical manner
I usually run to time, and I will apologise if I keep you waiting. If I should find myself running late and I will endeavour to telephone you to keep you informed
From time to time I will send you a newsletter to keep you informed of any new services available.

The Hours I Work.

My business hours are Monday to Friday between 8:30am and 5pm. Sometimes I start earlier or finish later than this to be able to finish a job or finish to a certain stage.
Saturday Mornings by special arrangement only.

What I Expect From You

My aim is for you to enjoy the benefits of my services. If you are happy with your experience of me and my services, I would ask you to invite your friends to use my services too. I will continue to grow and prosper, and I can feel proud that I have helped you achieve what you want.
All domestic animals should be kept under control to avoid prolonging the service and also as a safety measure for both them and me. I love animals as much as the next person and would hate to see them hurt.
Any valuable ornaments should be removed from the areas in which I am working to avoid accidently damaging them
I expect you to tell me straight away if my work is not up to your expectations, so that I may have the opportunity to correct any misunderstandings
I expect you to pay in full any outstanding balances on completion of the installation
Generally I work much quicker without constant interruptions and am able to concentrate 100% on your installation
To arrange easy access to all areas, which may include outside areas. Having to move garden furniture, bikes, plant pots etc all contribute to a longer installation time.
If I need to work within your loft area, please can you inform me of any loft insulation or boarding within loft, as again this contributes to time and health and safety
If a ladder is required to be used in the installation externally, I must you aware that to fulfil my Public Liability insurance and health and safety regulations, that I must anchor the ladder via 2 x 10mm eyelet bolts into your rendering. These holes will be filled and sealed on completion of job.
If I can ask that you or a neighbour are available to allow me to access your property during the time agreed for your job

My relationship with You

This is what I would like my relationship with you to be built upon. If you have any concerns at all with this, I will be happy to discuss them with ascertain what you feel would be fair.

I must tell you in advance, the cost of any additional services.
I must provide you with my very best service for you.
I must listen to you when you talk.
I must apologise and make amends if I don't perform as I promise, and you can be the judge of my performance.
I will do my absolute level best to keep to time because I know everyone hates to be kept waiting.
I will return your telephone calls and emails as soon as is possible but always within 48 hours. Should I be unavailable for longer than this (i.e. whilst I am on holidays) I will advise you beforehand that I will be unavailable
You must complain if there is something that upsets you. That way I have a chance to put it right, apologise and give you appropriate compensation.
You should pay your bills on time.
If I ask, (I don't ask everyone) I would like you to try to refer at least one person whom you feel would like the things I offer. In this way I can continue to have a flow of new people, and be here for you when you need me next time.

Digital Switchover

When do I switch to Digital?
Wales has completed the DigitalUK switchover, you can find out your coverage and options available, by filling in the form below.